Training Portfolio

D0033 - Adobe Photoshop 7: Fundamentals of Working woth Images
LearningByte
This course is an introduction to working with images, colour, layers and photographs. The Introduction to Working with Images section provides an introduction to working with Photoshop 7.0 and image properties. You learn how to use the selection tools and the basic image manipulation tools. The Working with Colour, Layers and Photographs section teaches you about the colour selection tools and how to adjust colour. You also learn about the Layers palette and how to modify photographs.
enquire...

D0001 - Care for your Customer
LearningByte
This course will teach the learner how to establish effective customer relationships. It is suitable for beginners and is most useful for people who deal with, or are seeking employment dealing with the public on a day-to-day basis. Once you have completed this course you will be able to: -Greet customers effectively face-to-face, or on the phone. -Use appropriate body language when dealing with customers. -Find out exactly what your customers need by asking the right questions. -Use 'total listening' techniques. -Ensure your actions satisfy the customer's needs. -Do the something extra that exceeds your customers' expectations. The course takes about 1 hour to complete.
enquire...

D0017 - Coaching Skills
LearningByte
Effective organisations ensure their employees' skills are continuously expanded and enhanced. Coaching makes an important contribution to this process. This coaching skills course shows how to assess a learner's needs, draw up a learning plan, assess competence and review progress. It also looks at the various roles and skills required by a Coach to encourage Learners to learn.
enquire...

D0035 - Construction Site Health & Safety
LearningBytes
This is a virtual construction site set in a 3D environment, featuring a series of interactive activities to develop understanding of health and safety issues within the construction industry. Topics covered include accident reporting, safety signage, site inspection procedures, hazardous materials, personal protective equipment, as well as safe lifting and handling.
enquire...

D0037 - Customer Contact - Tourism
LearningByte
This course provides an overview of the skills and activities required to provide a quality customer service for the tourism industry, looking at customer types and typical situations. Part of the Scotland, Yours to Discover range of tourism industry training materials. These materials will be reviewed and updated in summer 2006 to reflect changes in the sector.
enquire...

D0012 - Disability Discrimination Act/SENDA
LearningByte
This course provides an overview of the law covered by the Disability Discrimination Act and Special Educational Needs Discrimination Act (SENDA), with example scenarios to illustrate how the law is interpreted and applied, and signposting to additional information. This content will enable you to be more aware of legislative requirements and where a company might be in breach of the law, though is not intended as a substitute for professional legal advice. Suggested time to complete the course is : 90 minutes
enquire...

D0018 - Employee Performance: Resolving Conflict
LeariningByte
This course will teach you how to resolve conflict and create a more productive work environment. Once you have completed this course you will be able to: -Use strategies and tactics for effective conflict resolution. -Create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members.
enquire...

D0013 - Employment Law
LearningByte
This course provides an overview of the law covered by Employment legislation, with example scenarios to illustrate how the law is interpreted and applied, and signposting to additional information. This content will enable you to be more aware of legislative requirements and where a company might be in breach of the law, though is not intended as a substitute for professional legal advice.
enquire...

D0014 - Equal Opportunities Act
LearningByte
This course provides an overview of the law covered by the Equal Opportunities Act, with example scenarios to illustrate how the law is interpreted and applied, and signposting to additional information. This content will enable you to be more aware of legislative requirements and where a company might be in breach of the law, though it is not intended as a substitute for professional legal advice.
enquire...

D0019 - Essentials of Management: Creating a Positive Workplace
LearningByte
This course will teach you how to create a positive working environment and address negative attitudes. Once you have completed this course you will be able to: -Encourage positive behaviour on the job. -Use the best methods for addressing negative attitudes. -Create a fun atmosphere throughout the office.
enquire...

D0008 - Fire Safety
LearningByte
This course looks at the causes of fires and how they can be prevented. It also looks at examples of fire fighting equipment, how they are used and what for. By the end of this course you should know: - the main causes of fire in the workplace and how they can be prevented. - how fires commonly start and what they need to burn. - fire fighting equipment and what it is used for. - a bit about the main legislation that exists for preventing fires in the workplace today.
enquire...

D0005 - First Impressions
LearningByte
This course will help you lay the foundations to exceeding your customers expectations by creating a good first impression. It is a course suitable for beginners and is an ideal for people who are setting up their own business, and for those employed in the public sector. Once you have completed this course you will: -Have an increased awareness of the importance of first impressions. -Understand the factors which contribute to first impressions. -Be able to improve the impression given by your workplace, your appearance and your attitude and maintain this initial impression.
enquire...

D0015 - Freedom of Information Act
LearningByte
This course provides an overview of the law covered by the Freedom of Information Act, with example scenarios to illustrate how the law is interpreted and applied, and signposting to additional information. This content will enable you to be more aware of legislative requirements and where a company might be in breach of the law, though is not intended as a substitute for professional legal advice.
enquire...

D0002 - Gaelic for Arts and Festivals
LearningByte
This course aims to make you feel confident enough to speak a little Gaelic. It is ideal for people working in the Arts industry who wish to be able to speak some Gaelic at a Beginners level. After completing this course, you will be able to: -greet, in Gaelic, Gaelic speaking and non-Gaelic speaking visitors -list why Gaelic is a useful tool for your business and tourism in general -introduce songs, tunes and concert performers in Gaelic, and become familiar with music and performance terminology The course takes about 2 hours to complete.
enquire...

D0020 - Giving Feedback and Praise to Your Team
LearningByte
This course will help you understand why timely feedback is vital. Once you have completed this course you will be able to demonstrate the power of effective and deserved praise, and the consequences of withholding praise.
enquire...

D0006 - Handling Angry Callers
LearningByte
This course is useful for frontline staff who represent the company to the customer; administrative staff and professional staff who have the task of handling angry callers as part of their role, anyone who uses the phone for business. Once you have completed this course you will be able to: Use a step by step approach to deal with an angry caller including: -allowing the caller to let off steam -letting the caller know you are taking responsibility for sorting out the problem -practising empathy -using effective questioning technique's to find out what the problem is -involving the customer in the solution -checking back agreed actions -using the phone at a later date to check that the caller is satisfied
enquire...

D0009 - Handling Essentials
LearningByte
This course introduces you to the basic things you need to know in order to help you avoid injury from manual handling. Manual handling is moving anything when human force is required. In this course you will learn: -How your back works, how it can be injured, and how you can look after it -That you share some of the responsibility for maintaining a safe working environment; it is not solely your employer’s concern -A good handling technique involves not only lifting properly, but also assessing and examining every load you carry for possible risks
enquire...

D0003 - Harassment
LearningByte
In this course you can examine what constitutes harassment, the damaging effects it can have on an organisation and what you can do about it, whether you're the person being harassed or someone in an organisation where harassment is tolerated. This course is rated at a Beginners level. Once you have completed this course you will be able to: -Define harassment. -Demonstrate what behaviour is considered harassment. -Highlight what actions to take to counter harassment. It takes about 30 minutes to complete.
enquire...

D0016 - Health and Safety at Work
LearningByte
Provides an overview of the law covered by the Health and Safety at Work Act, with example scenarios to illustrate how the law is interpreted and applied, and signposting to additional information. This content will enable you to be more aware of legislative requirements and where a company might be in breach of the law, though is not intended as a substitute for professional legal advice.
enquire...

D0034 - Increasing Your Assertiveness
LearningByte
In this course, participants learn how to identify the sources of their self-esteem and then use techniques, such as good verbal communication skills, to enhance their self-esteem. Participants also learn how to manage conflict and their emotional responses to various situations in order to become more assertive. Once you have completed this course, you will be able to: -Understand the effects of self-fulfilling prophecies. -Use four activities to enhance self-esteem. -Identify four fears that inhibit the expression of anger. -Express anger constructively. -Identify passive, assertive, and aggressive nonverbal communication. -Strengthen assertiveness using six actions This course takes you through the learning material step by step and at the end of each lesson provides an assessment exercise to check your understanding. There are also simulations to help you practice and apply the skills you learn. Your performance in these simulations is measured against the course objectives and you are given appropriate on-screen feedback. A series of printable job aids are presented, tailored to meet your needs identified as a result of your completion of the simulations. Further printable online reference material is available, including a course booklet containing the full course content.
enquire...

D0021 - Interviewing Skills: Conducting an Interview
LearningByte
This course teaches you how to conduct an interview and follow it up effectively. Once you have completed this course you will be able to: -Use step-by-step guidance for interviewing candidates. -Research their references. -Evaluate candidates and choose amongst them objectively. -Follow up with both the chosen candidate as well as those not offered the position. -Handle difficult candidates.
enquire...

D0036 - Introduction to Engineering
LearningByte
This course covers basic engineering concepts and current working practice. For those seeking careers in technical/engineering roles, or skill upgrading. Use as stand-alone, or as part of the Modern Apprenticeship or SVQ Level 2 in Performing Engineering Operations.
enquire...

D0022 - Managing Change: Implementing the Change Process
LearningByte
In this course you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important, as well as the steps you can take to develop one. In addition you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will be able to transition through change in a controlled, logical manner. You will learn the processes you must follow to analyse a situation, prepare a plan for change, implement action, and monitor the progress of a change.
enquire...

D0030 - Microsoft 2000 - Fundamentals
LearningByte
This course contains many interactive exercises in a simulated environment to help you learn the functions of the software. There is a pre-course test to identify your starting knowledge and a post course test to check what you have learned. You can progress the course at your own speed and re-study topics as many times as you need. The course offers audio as an option if your computer has an audio capability. This course prepares you to identify the basic features of Outlook 2000, send messages and use the Calendar feature effectively. Once you have completed this course you will be able to: -Identify Outlook 2000 Basics. -Communicate with Outlook 2000 Messages. -Schedule with Outlook 2000 Calendar.
enquire...

D0026 - Microsoft Access 2000 - Proficient User
LearningByte
The course contains many interactive exercises in a simulated environment to help you learn the functions of the software. There is a pre-course test to identify your starting knowledge and a post course test to check what you have learned. You can progress the course at your own speed and re-study topics as many times as you need. The course offers audio as an option if your computer has an audio capability. This course will teach you the intermediate skills of Microsoft Access 2000. Once you have completed this course you will be able to: -Use Access 2000 to maintain tables and table data. -Manage Access 2000 data. -Create and modify forms. -Create and modify report formats.
enquire...

D0027 - Microsoft Excel 2000 - Fundamentals
LearningByte
The course contains many interactive exercises in a simulated environment to help you learn the functions of the software. There is a pre-course test to identify your starting knowledge and a post course test to check what you have learned. You can progress the course at your own speed and re-study topics as many times as you need. The course offers audio as an option if your computer has an audio capability. This course will teach you the fundamental skills for using Microsoft Excel 2000 on a regular basis. Once you have completed this course you will be able to: -Create and save a new workbook. -Add and manipulate worksheets. -Enter and manipulate data in single and multiple cells. -Use formulas and functions. -Format workbooks, worksheets and cells. -Change fonts and data formats.
enquire...

D0028 - Microsoft Excel 2000 - Proficient User
LearningByte
The course contains many interactive exercises in a simulated environment to help you learn the functions of the software. There is a pre-course test to identify your starting knowledge and a post course test to check what you have learned. You can progress the course at your own speed and re-study topics as many times as you need. The course offers audio as an option if your computer has an audio capability. This course will teach you intermediate level skills for using Microsoft Excel 2000 on a daily basis. Once you have completed this course you will be able to: -Format and print data in a worksheet. -Make worksheet calculations by using the advanced formulas and functions provided by Excel. -Manipulate data in a worksheet. -Create and edit workbooks for integrating with Web technology. -Add and modify charts, graphics and 3D shapes to a worksheet
enquire...

D0029 - Microsoft FrontPage
LearningByte
This is a LearningBytes course aimed at learners of an intermediate IT level. It involves the principles of designing and structuring a website as well as the procedures essential to creating both websites and web pages. The organisation and management of a website is covered as well as Task management. Features such as Sharepoint Team Services and FrontPage Server extensions are also presented in the course. Completion time of this course is 6-8 hours.
enquire...

D0031 - Microsoft Powerpoint 2000 - Proficient User
LearningByte
The course contains many interactive exercises in a simulated environment to help you learn the functions of the software. There is a pre-course test to identify your starting knowledge and a post course test to check what you have learned. You can progress the course at your own speed and re-study topics as many times as you need. The course offers audio as an option if your computer has an audio capability. This course will teach the fundamental skills needed to use Microsoft PowerPoint 2000 to create powerful presentations. Once you have completed this course you will be able to: -Open an existing presentation. -Identify the functions of the interface components. -Create a presentation. -Modify slides in a presentation. -Enhance a presentation. -Prepare for delivering a presentation
enquire...

D0032 - Microsoft Word 2000 - Fundamentals
LearningByte
The course contains many interactive exercises in a simulated environment to help you learn the functions of the software. There is a pre-course test to identify your starting knowledge and a post course test to check what you have learned. You can progress the course at your own speed and re-study topics as many times as you need. The course offers audio as an option if your computer has an audio capability. This course teaches the fundamental skills to use Microsoft Word 2000 on a daily basis in their workplace. Once you have completed this course you will be able to: -Create and insert text in a Word document. -Format text in a document. -Send and save files in Word. -Manage and organise documents.
enquire...

D0023 - Organisational Skills
LearningByte
In this course you will develop the skills you need to manage your time effectively. You will use various time management techniques to meet your own deadlines as well as help your employees meet theirs.
enquire...

D0007 - Preparing a Budget
LearningByte
The course is suitable for all who need the skills and knowledge to ensure they effectively manage themselves and others at work. The content is suitable for the needs of supervisors, first line managers and project leaders. However, anyone in a management position will find invaluable tips and reminders from this course. This course is especially suitable for those studying for Vocational Qualifications, as each course is matched to national standards of competence. Once you have completed this course you will be able to: Understand how departmental costs impact an organisation's master budget. Work out monthly figures for each budget item. Justify the budget to your boss. Limit the impact of budget cuts on your plans.
enquire...

D0024 - Project Management: The Fundamentals
LearningByte
This course will teach you how to be an effective project manager and develop a quality project team. Once you have completed this course you will be able to: -Understand the importance of project management. -Differentiate between product and project management. -Develop an understanding of the roles and responsibilities of the project manager. -Use the five steps of the project management process.
enquire...

D0010 - Slips, Trips and Falls
LearningByte
After you have completed this course, you will have a heightened awareness of how easy it is for an accident to occur, know what hazards to look out for, and understand how you can reduce the chance of an accident happening to you. In this course you will learn: -what proportion of accidents are attributed to slips, trips, and falls -some sources of slips, trips, and falls and how to avoid them -some general measures to prevent these accidents occurring
enquire...

D0004 - Team Conflict - Overcoming Conflict with Communication
LearningByte
This course teaches you how to effectively deal with conflict in a team. It is rated at Intermediate level and is useful for people who work in a team environment on a day-to-day basis. Once you have completed this course you will be able to: -Understand and use communication to resolve conflict in a diverse team. -Use strategies for managing conflict. -Use guidelines for effective communication during team conflict.
enquire...

D0025 - Typing Tutor - KAZ
LearningByte
KAZ Keyboard A-Z combines word association with natural dexterity to create a teaching method which centres on 5 phrases. This method is effective by the way the fingering is covered across the keyboard and the symmetry of keystrokes and can help retrain the two finger typist and teach the complete novice to type in just 90 minutes. Very quickly after completing the first phrase, the user gets a real buzz from the achievement and is motivated to succeed. All the method sections offer encouragement and 'byte' sized instruction - enabling the user not only not only to work at their own pace but assimilate information and gain speed and accuracy.
enquire...

D0038 - Working with Volunteers
LearningByte
This content produced by Volunteer Development Scotland deals with 4 areas of volunteer management. Planning for volunteer involvement; recruiting volunteers; selecting and matching volunteers; support and retention of volunteers. These topics are available in 2 different learning options - a 15 minute just in time overview, and a more detailed 30 minute guide.
enquire...

D0011 - Workstation Essentials
LearningByte
An introduction to the essentials of using your workstation safely. After you have completed this course, you will be able to: -identify some of the health risks which can arise as a result of incorrect use of your workstation -promote awareness of what causes these health risks -demonstrate how you can make your workstation a safer place at which to work
enquire...